FAQ

Frequently Asked Questions (FAQ)

Last updated: 25 February 2026

1. What products do you sell?

We specialize in artificial houseplants designed to bring the look of real greenery into your home or workspace—without the maintenance. Our products are decorative, durable, and suitable for year-round use.

2. Are your plants realistic?

Yes. Our artificial plants are carefully selected for their natural appearance, texture, and color variation to closely resemble real plants.

3. Do the plants require any maintenance?

No watering, sunlight, or pruning is required.
To keep them looking their best, simply:

  • Dust occasionally with a soft cloth or duster

  • Avoid prolonged exposure to moisture or direct harsh sunlight

4. Where do you ship?

We currently ship only within Poland.

5. How long does delivery take?

  • Processing time: 1–3 business days

  • Delivery time: Typically 1–3 business days after dispatch

You will receive confirmation once your order has been shipped.

6. How much does shipping cost?

Shipping costs are calculated at checkout and depend on the size of the order and delivery location.

7. Can I return a product if I change my mind?

Yes. If you are not satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.
Items must be unused and returned in their original condition.

8. Will the plants look exactly like the photos?

We strive to display products as accurately as possible. However, slight differences may occur due to:

  • Lighting in product photography

  • Screen/display settings

  • Hand-finished details

9. Are the materials safe for indoor use?

Yes. Our artificial plants are intended for indoor decorative use and are made from commonly used synthetic materials suitable for home environments.

10. Do you offer bulk or business orders?

Yes, we can accommodate larger orders depending on availability.
Please contact us to discuss your requirements.

11. How can I contact customer support?

You can reach us at:

Email: xdxwikavtrcs@gmx.us
Phone: +48 572 839 146

We aim to respond within 1–2 business days.

12. Do you plan to offer international shipping in the future?

We may expand shipping options later. Any updates will be announced on our website.